• All those enrolled in any of the courses taught at UCM and affiliated centres, in accordance with the duration of their courses.
• Teaching and Research Staff (PDI) and Administration and Services Staff (PAS) of the UCM, according to the duration of their contractual relationship with the University.
• PhD students who, having completed their PhD courses, can prove that they have registered for academic supervision for the preparation of their doctoral thesis.
• Alumni UCM + members of the Alumni UCM programme, duly accredited.
• Those who, by virtue of current UCM agreements or accords, are entitled to do so.
• Users from the Spanish Agency for International Cooperation for Development (AECID) who can accredit their relationship with this institution.
• UCM professors and administrative staff who have retired.
• Those persons who, for research reasons, request the loan service, endorsed by the faculty dean or director, the director of a department or departmental section, or the director of any UCM Library. UCM Library will have a printed model of endorsement that can be provided to interested parties.
• Teachers of secondary education or official non-university education (vocational training, conservatories, official language schools, etc.).

Can I get a UCM Lcard if I do not belong to the Complutense University?

If you have already finished your studies at UCM or you have not studied at UCM but you are interested in obtaining a UCM Library card, you can consult the UCM Alumni Programme website.

• For students, the period of validity is the same as the period of stay at the University, as it is automatically renewed after enrolment.
• For Teaching and Research Staff, the validity of the card is linked to the duration of their contractual relationship with the University.
• In the case of UCM Administration and Services Staff, the validity of the card is also linked to the duration of their contractual relationship with the University.

The TUI UCM card or library card are the documents that will allow you access to most of the library services.

Certain services are only offered with this accreditation, e.g. home loans, laptop loans, group work rooms, or use of self-service devices.

In order to use library facilities, patrons are generally not required to show identification. However, during certain periods of the academic year (especially during exam periods), access by patrons from outside the Complutense University of Madrid may be restricted to libraries with special opening hours and to libraries where the service is not guaranteed for members of the Complutense University community.

Do I have to notify the Library if I change my user status or any other data?

Any change in personal data (e.g. change of address, telephone number, etc.) must be communicated to the service that first registered them:

• if you are a student, at the secretary's office of your Faculty,
• if you are a UCM employee, at the Personnel Service.

Thanks to the daily update of the data, the UCM Library will reflect the change the day after it has been communicated.

How can I check that the data held by the Library is correct?

From the Cisne search engine, in the option My account, you can check your details and if any of them are incorrect you can contact the UCM Library.

What should I do if my UCM University Card is lost or stolen?

In case of loss or theft of the TUI UCM University Smart Card (or "chip card"), you must inform your UCM Library to avoid misuse.

In addition:

• If you are a student you should also contact the Secretary's Office of your Faculty;
• Erasmus students should contact the International Relations Office, in the Student Building;
• PAS and Teaching and Research Staff should report it to their Staff section.

The cardholder is solely responsible for all transactions made with the TUI card (or equivalent) until the Library is notified of the loss. Until the new card is issued, patrons will be able to use some library loan services by other legal means of identification.

What should I do if my library card is lost or stolen?

If your library card is lost or stolen, you must inform the UCM Library in order to prevent misuse.

The cardholder is solely responsible for all transactions made with the library card (or equivalent) until the Library is notified of the loss. Until the new card is issued, patrons will be able to use some library loan services by other legal means of identification.

TUI card duplicate

To apply for a duplicate card, you must follow the following steps:

• Inform the Secretary's Office of your Faculty;
• Pay the corresponding fee there;
• 24 hours later, go to Banco Santander to have the duplicate issued.

Don't forget to notify the Library to prevent fraudulent use of your TUI.

In this case, and until you get your TUI-UCM card, you can contact the Library Loan Service of your branch library. Once your identity is verified, you can use the services of UCM Library through the means that, where appropriate, are established.