The TUI-UCM card can be obtained by

A) Students with academic relationship with the UCM

• Students of official degrees (bachelor's, master's, doctorate, international studies, etc.)
• Students of continuing education degrees (specialization diploma, expert, own master, etc.)

B) PTGAS and PDI with contractual relationship with UCM

• Technical, Management and Administration and Services Staff (PTGAS)
• Teaching and Research Staff (PDI): professors, lecturers, associates, contracted, etc.

• Alumni UCM + members of the Alumni UCM programme, duly accredited.
• Guest researchers.
• Teachers of secondary education or official non-university education (vocational training, conservatories, official language schools, etc.).
• Users from the Spanish Agency for International Cooperation for Development (AECID).
• CSIM students.
• Members of professional associations and other institutions that have signed agreements with UCM.

The library card is not valid as a university card: it only allows access to some library services.

Can I get a UCM Library card if I do not belong to the Complutense University?

If you have already finished your studies at UCM or you have not studied at UCM but you are interested in obtaining a UCM Library card, you can consult the UCM Alumni Programme website.

Students

* If you are not a new student and you have the physical card, you can still use it, it is perfectly suitable. You can also have your digital card in La Complutense mobile app. Download it to your cell phone.

 

 

If you are a new student, you must follow these steps to obtain the digital TUI-UCM card.

 

A) Enable Two-Factor Authentication (2FA)

 

1. Download one of these two apps, available on Google Play or Apple Store, to your cell phone.

 

Google Authenticator

 

 

Free OTP

 

 

Once you have downloaded the app, you must validate with your @ucm.es account..

 

2. Access the UCM website. At the bottom, select the UCM ONLINE button.

 

 

3. Once here, select the identity management option:Gestión de Identidad (IDM).

 

 

4. Validate yourself using your @ucm.es email and password.

 

 

5. In the Identity Management section (Gestión Identidad), click on Two-Factor Authentication (2FA) (Segundo Factor de Autenticación).

 

 

6. Go to the bottom of the page. You have two ways to activate the two-factor authentication:

 

1. Copy private key (Copiar clave privada)
2. Display QR (Mostrar QR)

 

 

Copy private key (Copiar clave privada)

 

1. Click on the button Copiar clave privada.

 

 

2. According to the app you use, Google Authenticator or Free OTP, you will have to follow these steps:

 

Google Authenticator

 

 

1. Open the app.

2. Click on button Add code (Agregar un código)

3. Click on button Enter configuration key (Ingresar clave de config.)

 

 

4. Enter your account details:

 

 

• a) Account name (Nombre de la cuenta): write your @ucm.es email.
• b) Your key (Tu llave): paste the code that was automatically copied when you clicked Copy Private Key in Identity Management.
• c) Key type (Tipo de clave): we recommend the option: Time based (Basado en tiempo) and click on Add (Agregar).

5. In the Identity Management section (Gestión Identidad) introduce, in the box provided, the code generated in the Google Authenticator app.

 

 

You will get a message that you have already activated your Two-Factor Authentication.

 

 

Go to step B) Generate your digital TUI-UCM card, to continue with the process.

 

 

Free OTP

 

 

1. Open the app.

2. Click on button      

3. Click on the button with the shape of a pencil inside a circle

4. Enter your @ucm.es email address in the email field.

5. Enter in the Secret field the key generated and copied automatically from UCM Identity Management in the Copy private key button.

 

 

6. Click on button ADD TOKEN .

 

 

7. A code will be generated by clicking on the box with your @ucm.es email address.

8. On the Identity Management (Gestión de Identidad) page, enter the code generated in the Free OTP application in the box provided.

 

 

You will get a message that you have already activated your Two-Factor Authentication.

 

 

Go to step B) Generate your digital TUI-UCM card, to continue with the process.

 

Show QR (Mostrar QR)

 

1. On the Identity Management (Gestión de Identidad) page, click on the Display QR button (Mostrar QR).

 

2. Open the downloaded app on your mobile phone (Google Authenticator or Free OTP) and scan the QR that is shown on the page.

3. Enter the code generated by the app in the box provided and click on the Enable button (Activar).

 

 

4. You will get a message that you have already activated your Two-Factor Authentication.

 

 

 

B) Generate your digital TUI-UCM card

 

1. Go to the Students TUI-UCM card information page.

2. Once on the page, click on the ACCESS TO UCM PHOTO PORT link.

 

 

3. A dialog box will appear warning you that you must have the two-factor authentication. Click on the Access button (Acceder).

 

 

NOTICE: if you have already enabled Two-Factor Authentication and still get a message saying that you need to enable it, you will need to try again after clearing your browsing activity and cache from your browser, from an incognito browser window or from another browser.

 

4. You must validate yourself with your @ucm.es email, your password and open the authentication application downloaded on your cell phone, and add the code shown = the Two Factor Authentication.

 

 

5. Enter the number that identifies you as a student, it can be your DNI, NIE from your residence card, passport number, ERAS code, etc. If you have any doubts about which personal ID number to use or if you get an error message when entering it, please contact your library.

 

 

Once you have entered your personal identification number, click SAVE (GUARDAR).

 

6. The screen will display a text for you to accept the legal terms. Click on the box "I have read and accept the terms of use" (He leído y acepto los términos de uso).

 

7. Take a picture of your ID card, cut it out and save it on your device.

 

8. Click "Upload document" (Subir documento) and select the image. When you see the photo appear in the interface, click the Continue button (Continuar).

 

 

9. Once the picture is uploaded, the page will tell you that the process is finished. Click the Logout button (Cerrar Sesión).

 

 

C) Access your card

 

1. Download La Complutense app, available for Android and IOS.

 

 

2. In the app, you must login with your @ucm.es account. Then, click on the card icon on the right side of the screen and you will be able to see your digital TUI-UCM card.

 

 

NOTICE: In the official UCM mobile app, your digital card will not be available until the day after you generate it.

 

3. You will also access your TUI-UCM card from the following page, where you will have to use the Two Factor Authentication:

PTGAS - PDI

• You must obtain a physical card to identify yourself and be able to use the time&attendance control and other services.
• To do this, you must make an APPOINTMENT with the permanent issuing point of the TUI-UCM card for PTGAS - PDI.
• This point is currently located in the María Zambrano Library.

Important

Improper transactions made until the moment the TUI UCM is reported lost or stolen will be the responsibility of its owner. Until the new card is issued, you will be able to use some library loan services through other legal means of identification.

 

TUI-UCM physical card

Students

1. You should contact your faculty secretary's office to report the loss or theft and request a duplicate. If you are a student of an international program, such as Erasmus or similar, you should contact the International Relations Office, located in the Students Building.
2. Once you request a duplicate, they will no longer provide you with the physical TUI-UCM card.
3. After 24 hours, you must follow the steps specified in the section How to obtain the TUI-UCM Card - New students, to generate your virtual TUI-UCM card.
4. It is important that, even if you also have the virtual TUI-UCM card, you inform the library of the loss or theft of your physical TUI-UCM card.

PTGAS - PDI

1. You must go to the Staff Section of your faculty to report the theft or loss and request a duplicate.
2. After 24 hours, you must go by APPOINTMENT to the permanent issuing point of the TUI-UCM card for PTGAS - PDI, currently located in the María Zambrano Library.
3. It is important that, even if you also have the virtual TUI-UCM card, you inform the library of the loss or theft of your physical TUI-UCM card.

 

Smart TUI-UCM Card

In case of loss or theft of the mobile device where you have the application to access your digital TUI-UCM card, you should keep in mind that:

If you do not have confidence in the security and privacy measures previously established in your mobile device, such as PIN, passwords, patterns, fingerprint recognition, etc., it is advisable that:

1. You should contact your faculty secretary's office to report the loss or theft and request a duplicate. If you are a student of an international program, such as Erasmus or similar, you should contact the International Relations Office, located in the Students Building.
2. After 24 hours, you must follow the steps specified in the section How to obtain the TUI-UCM Card - New students, to generate your virtual TUI-UCM card.
3. It is important that, even if you also have the virtual TUI-UCM card, you inform the library of the loss or theft of your physical TUI-UCM card.

 

Library card

In case of theft or loss of your library card, you must report it to any of the UCM libraries, so that they can cancel the lost or stolen card and provide you with a new one.

In this case, and until you get your TUI-UCM card, you can contact the Library Loan Service of your branch library. Once your identity is verified, you can use the services of UCM Library through the means that, where appropriate, are established.