What is a renewal?

Renewal is the extension of the loan period of materials prior to their expiry date.

 

Where and how can a loan be renewed?

Renewals can be made:

• from the Cisne browser, by accessing My account
• from the self-service machines

 

What are the conditions for renewing loans?

It's possible to renew loans provided that:

• the item has not been reserved by another user
• the return period has not expired
• the user is not sanctioned

The number of possible renewals depends on the user's category: see the loan conditions.

What's a booking?

A booking is an advance request for a borrowed item.

 

How to make a booking?

Bookings are made through Cisne search engine. To use this service, patrons should identify themselves with his/her email address.

• The library will send a notice by email so that the patrons who have made the booking can pick it up.
• The patron has a period to pick up the booked item from the moment of notification.
• If the patron doesn't pick up the item within the stipulated time, the item will be passed on to the next user on the list. 
• Reserved materials only must be picked up by the person who makes the reservation.

 

How can I cancel a booking?

• A booking can be cancelled while it's pending processing.
• If you have already received a notification to pick up the item, the booking can no longer be cancelled.